At Neelkanth Traders, our foremost goal is to provide you with a seamless and trouble-free experience whenever you engage with Imperia.in. Whether you've recently conducted business with us or are planning to do so in the near future, our commitment to excellence remains constant. We understand the significance of your experience, and we are devoted to ensuring that you receive the best possible solutions and assistance.
REFUND/RETURN/EXCHANGE POLICY:
We would like to inform you that all sales of courses or learning management system (LMS) access are considered final after a 7-day period. This means that you have up to 7 days from the date of purchase to request a refund if you are not satisfied with the course or LMS access. After this 7-day window, no refunds or exchanges will be permitted. We urge you to carefully consider your purchases before proceeding with the payment.
It is important to note that you, as the customer, are solely responsible for ensuring the accuracy of the course selection and any associated details. Any charges or consequences that arise from these purchases are your responsibility. Imperia will not be held accountable for any purchases made for incorrect courses or LMS access.
We understand the significance of accuracy and responsibility in course enrollment and LMS access transactions, and we encourage you to double-check and verify the details before confirming your payments. This policy is in place to uphold transparency and ensure a fair and consistent experience for all our customers.
In the event that you have completed a transaction on our site, your payment has been debited from your wallet, card, or bank account, but the course access has not been granted within 24 hours of the transaction's completion, we have a process in place to address this situation and ensure your satisfaction.
If you encounter such a scenario within the 7-day period, we kindly request you to follow these steps:
Raise a Complaint: Utilize the "Raise Complaint" option on our website or get in touch with us through our published Customer Care Number.
Provide Details: When raising the complaint, you are required to provide details associated with the transaction such as course name, transaction value, transaction date, order number, etc., for our investigation.
Investigation and Resolution: Imperia.in will thoroughly investigate the incident. If it is confirmed that your payment was debited from your card or bank account without the corresponding course access being granted, or if you request a refund within the 7-day period, you will be entitled to a full refund.
Refund Process: If our investigation verifies the issue, you can expect to receive your refund within 7 working days from the date of receiving your email. The refund will be processed back to the source from which the payment was made.
We understand the importance of timely and accurate course access and want to assure you that we take such matters seriously. Our priority is to ensure that our customers receive the services they have paid for without any delays or issues.