At LMS Learning Hub, our primary goal is to ensure you have a seamless and efficient experience whenever you interact with our platform. Whether you are a new user or have been with us for a while, our commitment to providing excellent service remains constant. We understand the significance of your learning journey and strive to offer the best support and solutions.
CANCELLATION POLICY:
We understand that there may be instances where you need to cancel a course enrollment or request a refund. To maintain clarity and transparency, we have established the following guidelines for cancellations and refunds:
Cancellation Request Timeframe: If you wish to cancel your course enrollment and request a refund, please note that the maximum period for submitting a cancellation request is 7 days from the date of enrollment. This timeframe may vary depending on the specific course or program.
Exceptions to Cancellation: Certain categories, such as live webinars, customized training sessions, and other specialized services, may be exempt from our cancellation and refund policy. Due to the nature of these offerings, cancellations and refunds may not be applicable.
Third-Party Content: For third-party content or courses offered through our platform, cancellations and refunds may not be possible due to our limited control over these offerings.
Cancellation Process: To initiate a cancellation and refund request, please contact us through our support email or support center. These are the only authorized channels for such requests.
Processing Time: The cancellation and refund process may take up to 7 days to complete. During this time, we will diligently work to process your request and ensure a smooth resolution.
Refund Transaction: Once your cancellation is approved and processed, the refunded amount will be credited back to your original payment source. We recommend staying in touch with your bank to monitor the refund progress.
Partial or Full Refunds: The refund amount may be partial or full, depending on our policy for the specific course or program. For more detailed information, please refer to the specific cancellation policy rules provided for each course.
We are committed to ensuring your understanding and satisfaction and are here to guide you through the cancellation and refund process. If you have any further questions or need assistance, please contact us through our support channels.
UNUSED BALANCE CLAUSE:
In cases where a payment or advance payment is received from institutions or organizations and deposited into their LMS account but remains unused for course enrollments or other services, we have established a process to address this situation.
If an institution or organization decides not to utilize the deposited amount and wishes to have the payment returned, the following procedure will be followed:
Refund Request Submission: The institution or organization must submit a formal refund request, indicating their intention to reclaim the unused balance. This request can be made after a period of one month from the date of deposit.
Processing Time: Upon receiving the refund request, we will initiate the refund process, which will be completed within 21 working days from the date of receiving the request.
Refund Method: The refund amount will be returned using the same payment source as the original transaction, ensuring a secure and efficient process.
Please note that the specifics of this clause, including timeframes and refund methods, are subject to our policies and may be adjusted as needed. We are committed to maintaining clear communication and providing a hassle-free experience for all parties involved.